Privacy Policy

Last updated: January 2026 | Effective Date: January 1, 2026

Phoenyx Digital ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. By using our services, you consent to the practices described in this policy.

Personal Information

When you make an inquiry or purchase, we may collect:

Full name and contact information (phone number, email address)
Billing and shipping address
Payment information (processed securely through third-party providers)
National ID or business registration (for warranty purposes)
Communication history (WhatsApp, email, phone calls)

Automatically Collected Information

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website or source

We use the information we collect for the following purposes:

Order Processing: To process, fulfill, and deliver your orders
Customer Support: To respond to inquiries and provide after-sales service
Warranty Management: To register and process warranty claims
Communication: To send order updates, delivery notifications, and important announcements
Marketing: To send promotional offers (only with your consent)
Legal Compliance: To comply with applicable laws and regulations
Fraud Prevention: To detect and prevent fraudulent transactions
Service Improvement: To analyze usage patterns and improve our services

We implement appropriate technical and organizational measures to protect your personal data:

SSL/TLS encryption for all data transmissions
Secure payment processing through certified payment gateways
Access controls limiting data access to authorized personnel only
Regular security assessments and updates
Physical security measures for stored records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We do not sell, trade, or rent your personal information. We may share your data with:

Delivery Partners: Steadfast Courier
Payment Processors: bKash, Nagad, and banking partners for secure transaction processing
Manufacturers: EcoFlow and GoodWe for warranty registration and claims
Legal Authorities: When required by law or to protect our legal rights
Service Providers: Third-party vendors who assist in our operations (under strict confidentiality agreements)

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website performance and user experience
Provide relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications at any time
Portability: Request transfer of your data in a machine-readable format

To exercise these rights, please contact us using the information provided below.

We retain your personal data for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements
Support warranty claims (up to 10 years for applicable products)
Resolve disputes and enforce our agreements

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.