Official Support
Warranty & Support
We stand behind every product we sell. Get peace of mind with up to 5 years warranty, 10+ year battery lifespan, and dedicated after-sales support across Bangladesh.
Why Our Products Last
10+ Year Lifespan
LFP (LiFePOâ‚„) batteries with 4000+ charge cycles for long-term value
Smart App Control
Control and monitor your power station from anywhere via EcoFlow App
Fast Charging
Industry-leading charging speeds - many models charge in 60-160 minutes
Up to 5 Years Warranty
Most EcoFlow & GoodWe products come with up to 5 years manufacturer-backed warranty coverage.
2–5 Day Support
After-sales support within 2–5 days, depending on your location and parts availability.
Expert Service
Our trained technicians handle all repairs and maintenance with genuine parts.
Warranty Coverage
EcoFlow Products
- Up to 5 years warranty on most models
- LFP battery with 10+ year lifespan (4000+ cycles)
- Smartphone app for remote monitoring & control
- Fast charging in 60-160 minutes (model dependent)
- Software updates included
- Genuine replacement parts
- Model-specific warranty confirmed at purchase
GoodWe Inverters
- 5-year warranty on all inverters
- Up to 10 years warranty with GoodWe battery (conditions apply)
- On-site support for installation issues
- Remote monitoring assistance
- Firmware updates included
- Certified technician service
How to Claim Warranty
Contact Us
Reach out via WhatsApp or phone with your issue details
Troubleshooting
Our team will guide you through initial diagnosis
Service/Claim
We'll arrange service or process your warranty claim
Important Notes
• Warranty is valid only for products purchased through authorized channels.
• Physical damage, water damage, or misuse is not covered under warranty.
• Keep your purchase invoice and serial number details for claims.
• Unauthorized repair or modification may void warranty.
• Support response time may vary based on your location and parts availability.
• Exact warranty duration is model-specific and confirmed at purchase.
For Faster Support, Send Us:
Model Name
Issue Details
Photo/Video
Location & Invoice
Need Support?
Our team is ready to help with any questions about warranty claims, product support, or technical assistance.