Return and Refund Policy

Last updated: January 2025 | Delivery all over Bangladesh

Phoenyx Digital delivers EcoFlow portable power stations, GoodWe solar inverters, and related products across all 64 districts of Bangladesh. We partner with trusted courier services to ensure safe and timely delivery of your orders.

Eligibility for Return

Products must be unused, unopened, and in original packaging
Return request must be made within 7 days of delivery
Product must include all original accessories, manuals, and documentation
Original invoice/receipt is required

Non-Returnable Items

Products that have been opened, used, or installed
Custom or special orders
Solar panels and installation-related products (once installed)
Products damaged due to misuse or negligence

Return Process

Contact us via WhatsApp or email within 7 days of delivery
Provide order details, reason for return, and photos of the product
We will review and approve/reject the return request within 2 business days
If approved, arrange return shipping (customer pays unless defective)
Refund processed within 7-14 business days after receiving the item

5. Damage Reporting (Important!)

You MUST report any damage within 24 hours of receiving your order!

Steps to Report Damage:

Inspect your package immediately upon delivery
Take clear photos/videos of any damage BEFORE opening the package
Document the condition of the outer packaging
Contact us via WhatsApp with photos within 24 hours
Keep all original packaging until the issue is resolved

Note: Damage claims reported after 24 hours may not be honored. We will arrange replacement or refund for verified damaged items at no cost to you.

We offer exchanges/replacements in the following cases:

Wrong Item Delivered: Full replacement at our cost
Defective Product: Replacement or repair under warranty
Damaged During Transit: Full replacement if reported within 24 hours

Exchange is subject to product availability. If the same product is not available, we will offer an alternative of equal or greater value, or a full refund.